Everything it does, in plain words.
Grouped the way you use it. Features that message customers on their own are off until you turn them on.
01
Chat channels
One assistant, every door your customers use.
Chapter 01 · Channels
Every customer answered, wherever they write.
- WhatsApp, Instagram, Messenger, Telegram and your website, one assistant.
- Answers at midnight and on holidays.
- Hands the chat to your team when a person is needed.
- Restaurants
- Kirana, meat and dairy
- Boutiques and D2C
- Real estate and home services
WhatsApp
Official WhatsApp API, or link your existing number by QR. One-to-one chats and groups.
Website chat widget
Your name, logo and colours. Visitors can speak instead of typing; the text is checked before sending.
Telegram
Same catalogue and rules.
Instagram DMs
Replies to DMs with the same assistant, catalogue and rules.
Facebook Messenger
Same assistant on your Facebook page.
Shared team inbox
Owner, admin and member roles. Each teammate sees and does only what they should.
Human handover
Hands the chat to your team when needed and alerts staff on WhatsApp and email. On the website it asks the visitor for a call-back contact first.
Channel health checks
Tells you if a channel stops working, and how to fix it, before customers notice.
Always on
Answers at midnight and on holidays; your team picks up what it can’t.
02
Orders, catalogue and stock
From “how much?” to a confirmed order, without a wrong price.
Chapter 02 · Orders
Orders taken right, at your prices.
- Prices and stock only from your catalogue, checked by our servers.
- Reads back the total before it confirms.
- Stock reserved, so nothing is oversold.
- Kirana, meat and dairy
- Restaurants
- Clinics
- Salons
Orders and bookings
Takes, changes and cancels orders or appointments and reads back the total before confirming.
Your catalogue only
Uses your products, menu, prices and stock. Unknown items get “we don’t sell that” and the closest alternative.
Prices checked server-side
Every price and stock figure is verified by our servers, so the AI never invents one.
Stock reservation
Reserves stock on confirmation so items are not oversold.
Smart recommendations
Suggests by budget and taste and remembers each customer’s preferences.
Offers and discounts
Applies only the offers you set.
Quotes
Prepares a quote in the chat for custom or bulk requests.
Appointments
Books against your slots and capacity and reminds the customer.
Enquiry businesses
No order tools; it collects the details you need with lead forms and emails each lead to your team.
03
Run it from WhatsApp
Approvals, stock, prices and staff commands, by replying.
Chapter 03 · Run it from WhatsApp
Run the business by replying.
- Approve big orders, change prices and update stock from WhatsApp.
- A morning check-in; one reply updates every channel.
- Every staff change logged, old → new.
- Kirana, meat and dairy
- Restaurants
- Boutiques and D2C
- B2B
Owner assistant on WhatsApp
Approve orders and AI replies, update stock, change prices, add items.
Morning check-in
Asks today’s stock and price changes; one reply updates every channel.
Approval limits
Orders above your limit wait for your yes.
Copilot or Autopilot
Approve each reply at first; switch to Autopilot when you trust it.
Staff commands
Choose which staff numbers may update stock or prices; every change is logged old → new.
Scheduled briefings
Set a summary, check-in or reminder at the time and days you want, just by asking.
Alerts on every screen
Urgent chats reach WhatsApp, email and phone or browser notifications, each with the next step.
Activity log
See what your team and ours changed, and when.
04
Grow
Find the ready buyers and bring customers back.
Chapter 04 · Grow
Spot ready buyers. Bring regulars back.
- An alert the moment a hot lead writes, with one-tap call.
- Opt-in follow-ups, win-back and review requests.
- Campaigns only to people who chatted with you first.
- Real estate and home services
- Coaching
- Boutiques and D2C
- Salons
Hot-lead scoring
Every enquiry scored hot, warm or cold; you’re alerted the moment a ready buyer writes, with one-tap call and WhatsApp.
Customer tags and CSV
Tag customers, import and export as CSV.
Campaigns with consent
Messages only people who chatted with you one-to-one, max 300 a day, every message ends with a STOP line. Owner or admin only, with a consent tick.
Follow-ups and win-back
Gentle follow-up on abandoned orders and interested customers. Opt-in; the AI may skip when it isn’t appropriate.
Reminders customers ask for
Occasions, refills, “remind me Friday”.
Reviews
Asks happy customers for a review after a completed order.
Learns from your website
Reads your site to set up answers in minutes, checks it daily and tells you when a page changes.
05
Money
Know what came in, what’s pending and who owes.
Chapter 05 · Money
Know who owes, without the awkward call.
- Dues tracked per customer; polite reminders when you say so.
- Standing orders (daily milk, weekday tiffin) created on their own.
- The day’s orders and revenue every evening.
- Kirana, meat and dairy
- B2B
- Coaching
Dues (udhaar) reminders
Tracks what customers owe and sends polite reminders when you say so.
Recurring orders
Standing orders daily, on set weekdays or every few days, created on their own; customers can skip or pause by chat.
Daily summary
Orders, revenue, conversations, pending deliveries and low stock every evening.
Weekly report
A fuller picture every week.
Billing and invoices
Your plan, replies used, top-ups and GST-format invoices in the dashboard.
06
AI phone calls
Answers the phone and makes service calls, in your customer’s language.
Chapter 06 · Calls
The phone, answered in your customer’s language.
- Picks up when you can’t, in Telugu, Hindi or English.
- Takes orders and bookings by phone; you approve them.
- Calls go out 9 AM–9 PM. No cold calls.
- Clinics
- Restaurants
- Kirana, meat and dairy
- Real estate and home services
Answers your phone
Picks up when you can’t, in Telugu, Hindi or English, and says it is your AI assistant in the first sentence.
Takes orders and bookings by phone
Checks stock, price and slots with our servers while talking, reads the order back, then sends it to you for approval. The customer gets the confirmation on WhatsApp.
Order and appointment updates
Calls customers who don’t use chat when an order is ready or a booking is tomorrow.
Dues reminder calls
A polite call for pending dues, with the UPI link sent on WhatsApp, when you ask for it.
Follow-up and call-back calls
Calls back people who asked for a call or left their number with an enquiry, within your call hours.
A person when needed
Complaints and “I want to talk to someone” transfer to your phone during opening hours, otherwise a call-back is logged.
The customer decides
“Don’t call me” is honoured at once. Calls go out 9 AM–9 PM, only to your own customers and people who asked for a call. No cold calls.
Minutes, not surprises
Phone calls are a separate add-on: a phone number and call minutes, priced on request. Minutes show in Usage, with a cap per call and per month you set.
07
Apps and industry packs
Start from a pack made for your trade.
Chapter 07 · Apps
Set up for your trade in one tap.
- Industry packs: pick your trade and the right features switch on.
- Apps page: turn any feature on or off, any time.
- Orders or Enquiries: it sells or follows up, the way you work.
- Restaurants
- Clinics
- Salons
- B2B
Industry packs
Pick your trade: restaurant, kirana, clinic, salon, coaching, services, boutique or B2B. The right apps switch on and the assistant learns how your trade talks.
Apps page
Turn any feature on or off, any time. Switched off means fully off: no messages, no reminders, no page.
Links and knowledge
Your FAQs, policies and the links the assistant may share, only when they help the customer.
Business type
Orders or Enquiries, chosen at setup: it takes orders, or answers and fills your lead form.
08
Voice and languages
Speaks like your customers do.
Chapter 08 · Voice
Telugu, Hindi, English, and the mix in between.
- Understands voice notes; replies by voice on WhatsApp.
- Tenglish and Hinglish, the way people really talk.
- Your summaries in the language you choose.
- Kirana, meat and dairy
- Clinics
- Coaching
- Real estate and home services
Five ways of speaking
English, Telugu, Hindi, Tenglish and Hinglish. Other languages on request.
Voice notes, both ways
Understands customer voice notes in Telugu, Hindi or English and, on WhatsApp, replies with a voice note plus text.
Voice typing on your website
Visitors speak, review the text, then send.
Owner language
Your check-ins and summaries in the language you choose.
09
Trust
Your data, your rules.
Chapter 09 · Trust
Your business data, kept safe and kept yours.
- Encrypted connections and storage; two-step login for owners.
- We don’t sell data or train AI on your chats.
- Export or erase a customer’s data on request.
- Clinics
- Coaching
- B2B
Secure cloud hosting
Business data is hosted in a managed cloud environment, with encrypted backups to support recovery if something goes wrong.
Encryption throughout
Connections use HTTPS, stored data is encrypted, and sensitive customer details and channel credentials receive additional field-level protection.
Businesses stay separate
Each business’s conversations and records stay within its own workspace. Owners and admins use two-step login, and team permissions limit who can view or change business information.
Retention you choose
Set how long conversations are kept. Older chats are removed automatically according to your chosen period.
Your data stays yours
We do not sell personal data or use customer chats to train AI models.
Export or erase
Businesses can export customer data or erase it from the inbox when a customer asks.
AI is not 100% accurate. Like any AI, Beyond Replying can sometimes misunderstand a message or give a wrong answer. That is why owners stay in control with Copilot, alerts and handover. Report any mistake to us and we will work to fix it on a best-effort basis. Data privacy · Sub-processors